Tenant Legal Templates

Privacy Policy for [STUDIO NAME]

1. Introduction
Welcome to [STUDIO NAME]. We use Qlendar.AI to manage our bookings and AI customer service. This policy explains how we handle your data.

2. Data We Collect
When you interact with our LINE Official Account or book a class, we collect your LINE Display Name, LINE User ID, and booking history.

3. How We Use Your Data
We use your data strictly to manage your class bookings, process payments via Stripe/PromptPay, and provide automated customer support through our AI assistant.

4. Third-Party Processing
Your chat messages and booking data are processed by our software provider, Qlendar.AI, and their AI sub-processors (such as OpenAI/Google) to generate automated responses. Your data is encrypted and is never used to train public AI models.

5. Your Rights
You may request to view or delete your booking data at any time by messaging our admin directly.

Terms & Conditions for [STUDIO NAME]

1. Bookings & Payments
All class bookings must be paid in advance via package credits or drop-in PromptPay transactions. PromptPay QR codes expire in 15 minutes.

2. Cancellation Window & Penalties
You may cancel a class without penalty up to [12 HOURS] before the start time. If you cancel within the [12 HOUR] window, or if you do not show up, you will lose your class credit.

3. Waitlist Policy
To join a waitlist, you must have an active class credit. One credit will be locked while you are on the waitlist. If a spot opens up, you will be automatically promoted and your credit will be consumed. If you do not get a spot by the time the class starts, your credit will be automatically refunded to your wallet.

4. Package Expiration
Class packages are strictly non-refundable and expire exactly [30 DAYS] from the date of purchase. We do not extend expiration dates unless there is a medical emergency supported by a doctor's certificate.